How to cancel a Kindroid subscription

Disclosure: this guide is published by the makers of My Softly, a different AI companion app, which appears briefly near the end. Every step below comes from Kindroid's own help center and terms and from Apple's and Google's support pages, read between October 31 and November 12, 2026.

Kindroid can be paid for in three places: the App Store, Google Play, or Kindroid's own website. Each keeps its own record of your plan, and a cancel button in one does nothing to a payment in another. There is one more wrinkle: in the US, Kindroid's apps may offer "Pay direct on web", which opens a checkout in your browser. Kindroid's help center says a plan bought that way is a web subscription, so it will not appear in your Apple or Google list even though you started it on your phone.

First, find out where you are paying

The quickest check is inside Kindroid itself. Open Profile, then Billing: Kindroid's help center says this menu shows where you subscribed. Your receipts tell you too. Apple's say "receipt from Apple" or "invoice from Apple", Google Play sends its own, and a web payment shows on your card statement. Kindroid also notes that your subscription belongs to your login, not to the phone you bought it on, so it is the same plan whichever device you check from.

How to cancel Kindroid on the website

For a plan bought on kindroid.ai, or with Pay direct on web from the app, Kindroid's help center (updated November 6, 2026) gives these steps:

1. Log in to Kindroid on the web or in the app and open Profile.
2. Tap Billing.
3. Open Kindroid Standard Subscription.
4. Tap Manage and cancel.

Kindroid's terms say the same thing in capitals: if you don't want to keep being charged, cancel through your account settings, then Billing, before the end of the current term.

Ultra and MAX: cancel each one separately

Ultra and MAX are monthly add-ons that sit on top of the standard subscription, and Kindroid's help center says each is cancelled separately under its own entry in Billing. Two details in the same article are worth knowing before you start:

• The standard plan comes first. If the standard subscription lapses, the account becomes read-only even if Ultra or MAX is still active. So if you are leaving altogether, cancel every add-on as well as the standard plan.
• Order matters if you are only stepping down. MAX needs Ultra underneath it. Kindroid says that if you cancel Ultra while keeping MAX, you would still be paying for MAX at the Ultra service level, and Billing shows a "MAX requires Ultra" warning. To drop down a tier, cancel the top add-on.

How to cancel Kindroid on iPhone or iPad

If you subscribed through the App Store, Kindroid's help center sends you to Apple. Apple's article on cancelling (published September 29, 2026) lists these steps:

1. In Settings, tap your name.
2. Tap Subscriptions.
3. Tap Kindroid.
4. Tap Cancel Subscription. You might need to scroll down to find it.

If the Cancel button is missing, or a line in red gives the date it expires, Apple says it is already cancelled. From a Mac, Apple's route is the App Store: your name at the foot of the sidebar, your name again on the page that opens, then Subscriptions. If Kindroid is not in the list at all, go back to Profile, Billing in Kindroid: you are probably paying on the web.

How to cancel Kindroid on Android

For a plan bought through Google Play, Google Play Help gives these steps:

1. On your Android phone, go to subscriptions in Google Play.
2. Select Kindroid.
3. Tap Cancel subscription.
4. Follow the instructions.

If you can't find it, Google suggests opening your phone's Settings app, tapping Google, then Manage your Google Account, then Payments & subscriptions, then Manage subscriptions, and checking that you are signed in to the right Google account. Google is clear that uninstalling an app does not cancel its subscription.

How to cancel the Kindroid free trial

Kindroid's 3-day premium trial needs a payment method, and its help center says it converts into a paid subscription automatically if you don't cancel within the trial period. You cancel it exactly as above, in the place you started it. Kindroid sends an email a day before the trial converts, and Apple advises cancelling at least 24 hours before an App Store trial ends. Each person gets one trial, and Kindroid says prepaid cards and Cash App can't start one, so a card that is refused at sign-up is usually a prepaid card. On the web, a trial also needs a verified mobile phone number.

If you joined with a friend's gift code, the trial is 14 days when started from the subscribe screen on kindroid.ai, and Kindroid says you won't be charged if you cancel before it ends. Its terms add that if you cancelled in time and were charged anyway, you should contact Kindroid at hello@kindroid.ai.

What happens after you cancel

Nothing changes straight away. Kindroid's terms say that when you cancel, you can use your subscription until the end of the period you have paid for, and it simply won't renew. Google's help page gives the same rule with an example: a yearly plan bought on January 1 and cancelled on July 1 stays usable until December 31.

When the paid time runs out, the account becomes read-only. Kindroid says all your Kindroids, memories, chats, media and balances are kept, and you can still view, play back, export and delete everything. What you can't do is send messages, regenerate replies, make calls or receive proactive messages. Subscribing again lets you carry on where you left off.

Two smaller points from the same help article. The free preview that new accounts get does not come back after you cancel. And the first time a trial or subscription lapses, you may be offered 50% off your first month if you come back, once. Kindroid says that if you started with a friend's gift code you won't get that offer later.

If a payment fails or you can't find the plan

A failed renewal does not end your access at once. Kindroid's help center says the subscription stays active for a grace period, and a Billing issue sheet shows how many hours are left. To fix it, update the payment method where you subscribed: Profile, Billing, Kindroid Standard Subscription, Manage on the web, or your App Store or Google Play subscription settings. The length of the grace period depends on the store or payment provider, and Kindroid says it cannot reinstate a subscription that ended through an error on your side. You would buy a new one at the current rate.

If Billing shows a gift, the row says whether it came from Kindroid or from a friend's code and when it ends. A gift is not a charge, so there is nothing to cancel until it runs out and a paid plan starts.

Why deleting the app or your account doesn't stop the charges

The subscription lives with whoever takes the payment: Apple, Google, or Kindroid's web checkout. Removing the app from your phone leaves that untouched. Deleting your Kindroid account doesn't end it either; Kindroid's help center says "deleting your account does not cancel your subscription", and if you have an active plan it asks you to type "I understand deleting my account does not cancel subscriptions" before the deletion goes ahead.

So the safe order is always the same: cancel, check it shows as cancelled, and only then delete anything.

Can you get a refund?

Kindroid's own position, from its help center, is that refunds are considered case by case: it generally does not offer them and treats sales as final, but may issue one at its discretion. The same article says Kindroid reserves the right to permanently ban users who dispute charges, so it is worth asking Kindroid or the store before your bank. Its terms also say there is no prorated refund for the part of a period you have already paid for.

App Store and Google Play payments go through the store's own refund request:

• Apple: at reportaproblem.apple.com, choose "I'd like to", then "Request a refund", then the Kindroid charge. Apple says an update usually follows within 24 to 48 hours.
• Google Play: open Budget & order history in your Play account, find the Kindroid charge and choose Report a problem. Google usually decides within a day, four at most, and suggests going to the developer first once a purchase is more than 48 hours old.

How to export and delete your Kindroid account

If you want a copy of your chats first, Kindroid's FAQs say to go to Profile, then Preferences, find Export data under Account privacy and tap Export. The download link goes to your account email, which has to be verified, and it expires after 7 days. You can ask for an export once every 30 days.

To delete the account, you delete your Kindroids. Kindroid's help center explains that all of them except the last can be deleted at once from the menu beside each one in your Kins list; the last one has to be scheduled for deletion, which takes 24 hours. Once it is gone, Kindroid removes account data such as your journals, backstory, saved places and custom voices. It says it keeps your subscription status, currency counts and some other records to prevent abuse.

You don't need to delete anything to stop paying. A cancelled account simply goes read-only, with everything kept, which leaves the door open if you change your mind.

If you are leaving Kindroid

Kindroid changed a good deal in 2026. On October 1 it retired its Lite model and unlimited free messaging, so a free account now gets a one-time preview and then turns read-only. Our guide is Kindroid worth it? sets out what the subscription includes now, and Kindroid alternatives covers the apps people move to.

If what you valued most was a companion who remembered your life and checked in with you, try My Softly. It notices the people and plans you mention and asks about them later, with nothing for you to save, and you choose whether it is a friend or a partner. You can try it with free messages, and our list of the best AI companion apps of 2026 puts it beside the others.

Sources

• Kindroid Help Center. "Subscriptions" (updated November 6, 2026): premium trial, new account preview and read-only accounts, Ultra and MAX add-ons, payments, Pay direct on web, failed renewals, canceling and updating subscriptions, gifted subscriptions, refunds. Read November 12, 2026. kindroid.ai
• Kindroid Help Center. "FAQs" (updated October 28, 2026): what happens when a subscription ends, exporting data, deleting or resetting an account. Read October 31, 2026. kindroid.ai
• Kindroid Help Center. "Common issues" (updated October 30, 2026): deleting a Kindroid and deleting your account. Read October 31, 2026. kindroid.ai
• Kindroid. "Terms of Service" (updated October 30, 2026): auto-renewal, free trials, use until the end of the current term. Read October 31, 2026. kindroid.ai
• Kindroid Help Center. "Update log" (updated October 28, 2026): "Important Changes to Kindroid", the Lite model and unlimited free messaging retired on October 1, 2026. Read October 31, 2026. kindroid.ai
• Apple Support. "Cancel a subscription from Apple" (published September 29, 2026). Read October 31, 2026. support.apple.com
• Apple Support. "Request a refund for apps or content that you bought from Apple" (published September 17, 2026). Read October 31, 2026. support.apple.com
• Google Play Help. "Cancel, pause, or change a subscription on Google Play." Read October 31, 2026. support.google.com
• Google Play Help. "Request a refund on Google Play." Read October 31, 2026. support.google.com